Reference

What You Need to Know Before You Play

Access to bjjili depends on your local law and the eligible regions we support — this page sets out the terms that govern your account, your transactions through bKash, Nagad, and Rocket, and how disputes are handled.

Eligibility by local lawAccount and wallet rulesbKash, Nagad, Rocket transaction termsDispute and closure process
bjjili What You Need to Know Before You Play
CONTACT LEGAL SUPPORT

Reach Us on Legal or Account Questions

If you have a question about these legal terms, your account eligibility, or a transaction dispute involving bKash, Nagad, or Rocket, our support team handles those directly. Use the channel that works for you — we respond in the order requests arrive, so include your account reference and transaction details upfront to avoid back-and-forth.

Live Chat Open the chat widget from your account dashboard. Include your account ID and describe the legal or transaction issue clearly — this is the quickest path to a response.
Email Support Send your query to our support address with the subject line 'Legal Query' or 'Dispute'. Attach any wallet screenshots from bKash, Nagad, or Rocket to speed up the review.
Account Help Centre Log in and navigate to Help in your account menu. The Help Centre covers account suspension, verification steps, and how to request a formal account review or closure.
ACCOUNT SECURITY PRACTICES

How We Protect Your Data and Account

Security on your account is not passive. We apply encryption to data at rest and in transit, and your bKash, Nagad, or Rocket wallet details are never stored on our servers in plaintext. Account actions that carry financial or personal risk — like a withdrawal request or a linked-wallet change — require step verification before they are processed. Here is how each area works in practice.

Data Handling

We collect only what is needed to verify your account and process transactions. Your personal data is not sold to third parties. Retention periods follow our internal compliance schedule.

Cookie Policy

Cookies on bjjili track session state and login status. Analytics cookies help us understand which pages load slowly on mobile — you can manage cookie preferences in your browser settings.

Wallet Verification

When you link a bKash or Nagad number, a micro-verification step confirms the wallet belongs to you. This prevents unauthorised withdrawals and protects your balance from being rerouted.

Requesting Changes

To update your registered wallet, email address, or request account closure, contact support with your account ID. Identity confirmation is required before any sensitive change is applied.

Common Questions About These Terms

These are the questions we get most often around account eligibility, data rights, and transaction disputes. If your question is not here, reach us directly through live chat or email with your account reference.

Eligibility depends entirely on your local law and the region you are in. We do not make legal determinations for individual users — check the regulations that apply where you are before opening an account.

We collect identity and contact details at registration, plus transaction records from your bKash, Nagad, or Rocket payments. This data is used for account verification and fraud prevention, nothing else.

Contact support via live chat or email with your wallet transaction reference and the date. We investigate both our records and the payment rail logs and respond within our stated window.

Yes. Submit a formal closure and data-deletion request through the Help Centre in your account. Identity verification is required first. Some transaction records are retained for compliance reasons even after closure.

We post a notice on the site when terms change. Continued use of your account after that notice constitutes acceptance of the updated terms. Close your account if you do not accept the changes.

Wallet numbers go through a micro-verification step when linked and are stored encrypted. Any request to change a linked wallet requires identity confirmation before the update is applied to your account.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.